Sallie Mae not linking

[ZouieRusty]

I can't get my Sallie Mae account to link up...

[Debtonate]

ZouieRusty - Are you adding Sallie Mae first time or is the re-connection failing? Is it the Dept of Education Loan?

[ZouieRusty]

Yes, Dept. of Ed. Yes, adding it for the first time.

[ThriftyMan]

ZouieRusty, is this working for you? Sallie Mae is a bit weird. They transferred a lot of their loans over to Dept of Ed when they ran into financial problems a couple of years ago and the website is HORRIBLE!. It makes it super-hard for us to retrieve the data. We think we have it fixed, but if you can tell us if you're having problems and we'll continue to work on a fix.

Thanks for the feedback. We count on users like you raising these issues so we can address issues, so pls never feel like you're complaining. You're actually helping us quite a bit.

[ZouieRusty]

Yes, I am adding Sallie Mae for the first time. I tried it again tonight, but still no luck. Yes, it is the Dept of Education loan. I actually posted this reply a day or so ago; not sure what happened to it.

[ZouieRusty]

Correction - The loan is not owned by Dept of Ed.

[oldestgal]

cannot get Sallie Mae account to link up. Had to enter manually and had to round up my interest rate. Actual rate = 5.875%, had to change to 5.88% to get your system to take.

I'm a new user and pretty frustrated with your upload program. It's taken a ridiculously long amount of time to add in 4 accounts.....

[Debtonate]

ZouieRusty - Sallie Mae has 3 different sites - Credit Cards, Loans and Dept of Ed Loans. We support Credit Cards and Dept of Ed loans. If you're trying to add a Sallie Mae loan, go ahead and add them manually.

We're making improvements to the account add process so that you will automatically know whether the Financial Institution can be added at all or not soon.

[ZouieRusty]

Ok. I think you guys are doing a great job. You've added and changed a lot of things just since I started a few months ago. The site is definitely getting better! Thanks for all your help!

[Debtonate]

Oldestgal - Sorry to hear you had trouble adding accounts. Can you share more information about what did not work for you? You can also write to us at info@debtgoal.com for account specific issues.

Your feedback helps us resolve issues faster.